Services often invite performance and pricing abuses for which of the following reasons?
A)Customers may not be present when the work is being performed.
B)Customers may not have the technical skills necessary to evaluate performance.
C)Quality and benefits may be difficult to evaluate even after delivery.
D)Customers may not be able to assess the amount, if any, of work done.
E)All of the above

Question

Quizplus · Accepted Answer

All of the given reasons can contribute to performance and pricing abuses in services. The lack of customer presence during the service delivery can make it difficult to ensure that the work has been done as per the agreed standards. Customers may lack the necessary technical skills to evaluate the quality of work, which can be exploited by service providers who may provide subpar services. Even after delivery, it can be difficult to assess the quality and benefits of a service, especially if they are intangible. Finally, customers may not be able to assess the amount of work done, making it easier for providers to overcharge or under-deliver.

Services Often Invite Performance and Pricing Abuses for Which of the Following