Net value is the sum of all benefits a customer receives from purchasing a service minus the total costs of doing so.

Question

Quizplus · Accepted Answer

Net value is a measure of the overall benefits a customer may receive from a service, taking into account both monetary and non-monetary factors. It is calculated as the total benefits received minus the costs incurred, including any monetary costs such as price, time, effort, and any other factors that may impact a customer's decision to use or not use a service. Therefore, the statement "Net value is the sum of all benefits a customer receives from purchasing a service minus the total costs of doing so" is true.

Net Value Is the Sum of All Benefits a Customer