Many airlines now offer electronic kiosks where customers can select their own seats and print a boarding pass.This is an example of:
A)creating flexibility in what is offered
B)shifting demand
C)asking customers to share
D)customer involvement in co-production
E)reducing facility costs

Question

Quizplus · Accepted Answer

The electronic kiosks offer customers the ability to select their own seats and print boarding passes, which is an example of customer involvement in co-production.

Many Airlines Now Offer Electronic Kiosks Where Customers Can Select