The occurrence of waiting lines, both physical and virtual, is becoming a major problem for both consumers and providers.Which of the following is the most appropriate definition of the cause of this problem?
A)Unresolved capacity management
B)Behind the scenes problems
C)Lack of staff
D)Untrained staff
E)Servicescape

Question

Quizplus · Accepted Answer

The occurrence of waiting lines is a result of insufficient capacity management, i.e., not being able to handle the incoming flow of customers efficiently. This leads to long queues, wait times, and stressed-out customers.

The Occurrence of Waiting Lines, Both Physical and Virtual, Is