Which of the following actions would help call centre staff to handle role stressors?

Question

Quizplus · Accepted Answer

Working with frontline employees to identify and resolve role ambiguity would help them to handle role stressors. This will give employees clarity about their roles and responsibilities, reduce confusion and conflict, and enhance their confidence in performing their duties. Other options such as recruiting staff who score low in job resourcefulness, using professional trainers, simplifying work, and strictly following scripts may not be effective in addressing role stressors.

Which of the Following Actions Would Help Call Centre Staff