Frontline staff members are a key determinant in customer _______ and _______, playing an important role in the ___________.

Question

Quizplus · Accepted Answer

Frontline staff members are crucial in ensuring customer satisfaction and loyalty, which ultimately contributes to the success of the service profit chain. Satisfaction and loyalty are closely related to financial viability, making option B the most appropriate choice. Options A, C, D, and E are not accurate in describing the relationship between frontline staff members and customer satisfaction/loyalty.

Frontline Staff Members Are a Key Determinant in Customer _______