The cause of the increase in telephone- and email-based services is that there has been a shift from_________.

Name: The cause of the increase in telephone- and email-based services is that there has been a shift from_________.
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Question

Quizplus · Accepted Answer

The question is asking about a shift or change in contact methods. Option B is the only one that describes a shift from "high contact" (face-to-face or in-person communication) to "low contact" (telephone and email-based communication).

The Cause of the Increase in Telephone- and Email-Based Services