Service staff members are called to deal with customer complaints that a cinema patron is talking on their mobile phone and a group of teens are drinking alcohol and yelling in the back row.In this situation, which of the following is a possible risk?

Question

Quizplus · Accepted Answer

Dealing with difficult and potentially aggressive customers, such as those described in the scenario, can lead to stress and burnout for service staff members. They may feel helpless or unsupported in handling the situation, leading to negative emotions and potential long-term impacts on their mental health and job satisfaction.

Service Staff Members Are Called to Deal with Customer Complaints