The vast majority of people's service encounters are routine day-to-day events.

Name: The vast majority of people's service encounters are routine day-to-day events.
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Most of the service encounters that people have are routine and mundane, such as buying groceries, visiting a doctor for a check-up, or getting their car serviced. These encounters may not be particularly memorable or exciting, but they are a part of daily life for many people.

The Vast Majority of People's Service Encounters Are Routine Day-To-Day