A call centre's managers are concerned about improving operational efficiency.With what other consideration should they balance this concern?
A)Proactive selling
B)Costs of running the business
C)Customer service
D)Price of services
E)The Flower of Service

Question

Quizplus · Accepted Answer

While improving operational efficiency is important, the call centre managers should also balance this concern with providing good customer service. Focusing only on efficiency may lead to a decrease in service quality and a negative impact on customer satisfaction, loyalty, and retention. Therefore, customer service should be a top consideration alongside operational efficiency.

A Call Centre's Managers Are Concerned About Improving Operational Efficiency