Service firms may be able to outsource backstage functions but can never outsource frontstage functions.

Name: Service firms may be able to outsource backstage functions but can never outsource frontstage functions.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

While service firms can outsource many backstage functions such as IT and HR, frontstage functions such as customer service and sales cannot be outsourced as they directly involve interactions with customers and require a deep understanding of the firm's products and services.

Service Firms May Be Able to Outsource Backstage Functions but Can