A climate for service combined with a climate for employees' wellbeing is highly correlated with customer service quality perceptions.

Question

Quizplus · Accepted Answer

Research has shown that when employees feel valued and supported by their organization, they are more likely to provide high-quality service to customers. This is because they feel motivated and committed to their job, which translates into better customer interactions. Additionally, when an organization prioritizes employee wellbeing, it creates a positive work environment that fosters collaboration, communication, and job satisfaction – all factors that contribute to better customer service experiences.

A Climate for Service Combined with a Climate for Employees