Australian customers would expect a manager to be responsible for apologising if they had a complaint.
Correct Answer:
Verified
Q20: In broad terms, _ focuses on benefits
Q43: In Herzberg's two-factor theory, dissatisfiers play the
Q44: Consumers' pre-purchase beliefs play no role in
Q45: Customer satisfaction and service quality lower the
Q46: The disconfirmation of expectations paradigm is the
Q47: By emphasising productivity and efficiency, what have
Q49: Fast and effective handling of a complaint
Q51: If pre-purchase expectations are low, a consumer
Q52: It is often easier for consumers to
Q53: For a few months, McDonald's advertised a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents