Consumers have been found to evaluate service recovery on a range of dimensions.Which of the following is NOT one of them?
A)Social justice
B)Outcome justice
C)Distributive justice
D)Procedural justice
E)Interactional justice

Question

Quizplus · Accepted Answer

Social justice is not typically considered a dimension of service recovery evaluation. The four commonly identified dimensions are outcome justice, distributive justice, procedural justice, and interactional justice.

Consumers Have Been Found to Evaluate Service Recovery on a Range