If prevention is the key to managing customer failure, which of the following is NOT a step in rectifying the problem?
A)Redesigning service processes
B)Implementing technical solutions
C)Educating customers
D)Encouraging customer citizenship
E)None of the above

Question

Quizplus · Accepted Answer

The question asks for the step that is NOT part of rectifying the problem, and all the options listed are steps that can be taken to rectify the problem. Therefore, none of the above is NOT a step in rectifying the problem.

If Prevention Is the Key to Managing Customer Failure, Which