South-East Asian consumers were more likely to be more satisfied with recovery efforts when:
A)they were kept regularly informed
B)they initiated the complaint
C)the complaint was dealt with in an informal manner
D)when blame could be attributed to the organisation
E)frontline staff make an apology

Question

Quizplus · Accepted Answer

Regular communication and being kept informed can help manage expectations and demonstrate that the organization is taking the complaint seriously, leading to higher satisfaction with recovery efforts.

South-East Asian Consumers Were More Likely to Be More Satisfied