Which of the following may NOT be a true statement?
A)Consumers complain to recover some economic loss.
B)Customers usually seek a refund or a repeat of the service if the problem is unresolved.
C)Anecdotal evidence suggests that loyal customers are even more offended.
D)A reason for engaging in complaining behaviour is to rebuild self-esteem.
E)Consumers often complain to gain some extra favour.

Question

Quizplus · Accepted Answer

While consumers may sometimes complain to gain extra favor, this statement is not always true as some consumers may simply want to express their dissatisfaction or have their issue resolved.

Which of the Following May NOT Be a True Statement