Which of the following is NOT part of Lovelock's extended fishbone framework?
A)Facilities and equipment
B)Materials and supplies
C)Profit and loss
D)Front stage and backstage personnel
E)Procedures

Question

Quizplus · Accepted Answer

Lovelock's extended fishbone framework includes facilities and equipment, materials and supplies, front stage and backstage personnel, and procedures. Profit and loss is not part of this framework as it pertains to financial statements and accounting, whereas the fishbone framework is used for analyzing service delivery and customer satisfaction.

Which of the Following Is NOT Part of Lovelock's Extended