Poor handling of complaints by management creates a negative response in the attitude of the consumer and is perceived as a violation of basic human needs.Which of the following is not one of those needs?
A)Self-esteem
B)Security
C)Fairness
D)Need for control
E)All of the above

Question

Quizplus · Accepted Answer

All of the options listed (self-esteem, security, fairness, and need for control) are basic human needs that can be violated if complaints are not handled well. Therefore, none of these options are not one of those needs.

Poor Handling of Complaints by Management Creates a Negative Response