All of the following should be part of an effective complaint handling process EXCEPT:
A)apologising but not being defensive
B)giving customers the benefit of the doubt
C)clarifying the steps needed to solve the problem
D)ensuring social justice
E)considering compensation

Question

Quizplus · Accepted Answer

Ensuring social justice is not typically considered part of a standard complaint handling process. The other options listed are all important components of effectively addressing customer complaints.

All of the Following Should Be Part of an Effective