A restaurant that wants to improve service quality is looking for a relatively easy approach to monitoring how long customers wait to be seated.Which of the following methods would best meet that objective?
A)Blueprinting
B)Control charts
C)Fishbone diagrams
D)Pareto analysis
E)Hybrid complaint-handling model

Question

Quizplus · Accepted Answer

Control charts would be the best choice for monitoring how long customers wait to be seated as they can track the time customers are spending in the waiting area and alert staff if wait times are exceeding a predetermined limit. This method can help the restaurant take corrective action before customers become dissatisfied with extended wait times.

A Restaurant That Wants to Improve Service Quality Is Looking