The more a consumer complains to organisations the more likely they are to know how to deal with the situation.

Question

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When a consumer complains, it gives the organization an opportunity to learn about the problem and improve their products or services. This helps them to deal with similar situations better in the future. Therefore, the more a consumer complains, the more likely the organization is to know how to deal with the situation.

The More a Consumer Complains to Organisations the More Likely