Customer complaints can be a valuable source of information to a company.
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Q47: The more a consumer complains to organisations
Q48: Typical ways that customers cope with a
Q49: When customers are embarrassed, they know the
Q50: The cost of complaining is sometimes so
Q51: Western customers are less likely to complain
Q53: Customers are generally not aware of their
Q54: Customers who experience service failure but subsequently
Q55: How do fishbone diagrams help managers improve
Q56: Which of the following is a valid
Q57: In terms of perceived fairness the three
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