How do fishbone diagrams help managers improve service quality?
A)By applying the 80/20 rule
B)By establishing a hybrid complaint-handling model
C)By detailing the causes and effects behind service problems
D)By identifying weak links in the service chain
E)By displaying performance over time against specific criteria

Question

Quizplus · Accepted Answer

Fishbone diagrams, also known as Ishikawa diagrams or cause-and-effect diagrams, are a visual tool that helps managers identify the root causes of service quality problems. By detailing the causes and effects behind service issues, managers can develop targeted solutions that address the underlying issues and improve overall service quality. Fishbone diagrams can also help identify weak links in the service chain, which can then be addressed to improve efficiency and effectiveness.

How Do Fishbone Diagrams Help Managers Improve Service Quality