Dissatisfied customers often don't complain because they believe the organisation either won't do anything or they'll be sent on a wild goose chase.

Question

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This is a common reason why dissatisfied customers don't complain. They may feel that their complaint won't be taken seriously, or that the process of resolving their issue will be too complicated or time-consuming.

Dissatisfied Customers Often Don't Complain Because They Believe the Organisation