Question 1

Which of the following refers to organizational commitment?
A) The willingness to "go beyond the call of duty" in one's work
B) The loyalty of an individual to an organization
C) The predisposition of employees to act in a certain way
D) The extent to which someone is emotionally detached and manipulative
E) The degree to which someone is able to adjust behavior in response to external factors

Accepted Answer

Organizational commitment refers to the level of loyalty and dedication that an individual has towards their organization. It involves a psychological attachment to the company and a belief in its goals and values.

Question 2

Which of the following would result in job satisfaction?
A) Opportunities for promotion
B) Job attendance
C) Cognitive dissonance
D) Machiavellianism
E) Mood contagion

Accepted Answer

Opportunities for promotion often lead to job satisfaction as it gives employees a sense of career progression and accomplishment. Job attendance, cognitive dissonance, Machiavellianism, and mood contagion are all factors that can negatively impact job satisfaction.

Question 3

Which of the following is true about job satisfaction?
A) Job satisfaction tends to be lower in small firms and higher in large firms.
B) The relationship between job satisfaction and temporary absenteeism is not strong.
C) Performance does not influence job satisfaction.
D) There is a strong relationship between job satisfaction and performance.
E) A strong relationship exists between job satisfaction and actual job turnover.

Accepted Answer

The answer of Which of the following is true about...

Question 4

Franco is loyal to his organization as he is very happy with his pay, his incentives, and all other employee benefits. This implies that he has a(n) _____ toward his organization.
A) emotional commitment
B) rational commitment
C) self-serving bias
D) cognitive dissonance
E) affective commitment

Accepted Answer

Franco's loyalty is based on satisfaction with tangible rewards, which indicates a rational commitment, as it is based on logical and practical reasons rather than emotional attachment.

Question 5

Which of the following refers to job involvement?
A) The extent to which an individual is dedicated to a job
B) The extent to which one experiences cognitive dissonance in their job
C) The comfort one feels with one's coworkers
D) The predisposition of employees to act in a certain way
E) The willingness to "go beyond the call of duty" in one's work

Accepted Answer

Job involvement refers to the extent to which an individual is dedicated to and engaged with their job, showing a strong commitment and identification with their work.

Question 6

___ is antisocial behavior that shows up as individual or group displays of disrespect, social exclusion, and language that is hurtful to others.
A) Bullying
B) Incivility
C) Introversion
D) Projection
E) Withdrawal

Accepted Answer

Incivility refers to behaviors that are rude, unsociable, and display a lack of respect for others. This can include both verbal and non-verbal actions that result in social exclusion or harm to others' feelings.

Question 7

Nadya feels that her job is challenging as she has many important responsibilities. She believes that she has been growing along with her organization and that she has been able to learn many new skills. She is happy that she receives fair pay and promotions on time. Which of the following is Nadya experiencing?
A) Organizational citizenship
B) Mood contagion
C) The Halo effect
D) Job satisfaction
E) Machiavellianism

Accepted Answer

Nadya is experiencing job satisfaction due to the challenging responsibilities, growth opportunities, fair pay, and timely promotions in her job.

Question 8

A strong positive feeling about one's job and employer is referred to as _____.
A) mood contagion
B) emotional intelligence
C) cognitive dissonance
D) employee engagement
E) Machiavellianism

Accepted Answer

Employee engagement refers to having a strong positive feeling or emotional attachment towards one's job and employer. This involves being fully committed to the organization's goals and values, as well as feeling motivated to contribute to its success. It can lead to higher job satisfaction, better performance, and lower turnover rates.

Question 9

____ is antisocial behavior that is intentionally aggressive, intimidating, demeaning, and/or abusive.
A) Bullying
B) Incivility
C) Introversion
D) Projection
E) Withdrawal

Accepted Answer

Bullying is defined as intentional aggressive behavior that targets an individual or group of individuals with the goal of causing harm or fear. This behavior may take many forms, including physical violence, verbal abuse, or social exclusion. Bullying is a type of antisocial behavior because it violates social norms and expectations of respect and kindness towards others.

Question 10

Gerard looks up to his organization and speaks positively about it. He involves himself in group discussions and brainstorming sessions to improve his skills and help in the overall growth of the organization. He is always ready to help his coworkers. From this information, which of the following does Gerard possess?
A) Mood contagion
B) Employee engagement
C) Emotional intelligence
D) Cognitive dissonance
E) Machiavellianism

Accepted Answer

Gerard exhibits high levels of employee engagement, which is evident through his positive attitude and willingness to actively participate in the organization's growth and development. The other options do not accurately describe Gerard's behavior and attitudes.

Question 11

Wendy was against the use of animals for testing cosmetics. She believed that it amounted to cruelty toward animals. She worked in a particular organization that was known for using alternative testing methods. When a special investigative team revealed that the firm actually used animals for testing purposes, she experienced a psychological discomfort. This discomfort that Wendy experienced is an example of _____.
A) mood contagion
B) cognitive dissonance
C) constructive stress
D) destructive stress
E) workplace rage

Accepted Answer

Wendy's belief that using animals for testing is cruel and the revelation that the organization she works for is using animals creates a conflict between her attitude and behavior. This inconsistency leads to cognitive dissonance, causing her psychological discomfort.

Question 12

Which of the following refers to organizational citizenship?
A) It is the loyalty of an individual toward an organization.
B) It is a willingness to "go beyond the call of duty in one's work."
C) It is an ability to understand emotions and manage relationships effectively.
D) It is the spillover of an employee's positive or negative moods onto others.
E) It is a strong positive feeling about one's job and the organization that one works for.

Accepted Answer

Organizational citizenship refers to an employee's willingness to go above and beyond their job duties to contribute to the overall success and well-being of the organization. This includes volunteering for additional tasks, supporting coworkers, and promoting a positive workplace culture. Option B states this definition most accurately.

Question 13

Ben is a financial analyst at Capron Inc. He works over the weekends and on all public holidays to do additional work, without claiming extra pay or compensatory benefits. Ben's employee behavior is an example of _____.
A) organizational citizenship
B) personal wellness
C) cognitive dissonance
D) emotional intelligence
E) emotional stability

Accepted Answer

Ben's behavior is an example of organizational citizenship, which refers to going beyond the call of duty without expecting any extra compensation or benefits.

Question 14

Bill tells his co-workers that they are not working hard enough. One day, he was so harsh with one of the new employees that the co-worker started to cry. This is an example of ____.
A) Bullying
B) Incivility
C) Introversion
D) Projection
E) Withdrawal

Accepted Answer

Bill's behavior towards his co-workers, specifically the incident where he was harsh enough to make a new employee cry, can be categorized as bullying. His actions are aggressive, demeaning, and create a hostile work environment. This behavior is unacceptable and should not be tolerated in the workplace.

Question 15

Bill does not think anybody else works as hard as he does, so he does not like spending time with anybody. He sits at lunch alone and ignores people or sneers at them when they talk to him. This is an example of ____.
A) Bullying
B) Incivility
C) Introversion
D) Projection
E) Withdrawal

Accepted Answer

This behavior is an example of incivility, which refers to disrespectful behavior towards others in the workplace. Bill's snide remarks and isolation from others are examples of uncivil behavior.

Question 16

Roger works at Tracer Consulting Ltd. He receives task-related support from his managers and has friendly and trustworthy colleagues. His job is stress-free and secure. These working conditions help in increasing Roger's _____.
A) mood contagion
B) job satisfaction
C) locus of control
D) cognitive dissonance
E) Machiavellianism

Accepted Answer

Job satisfaction is the overall positive feelings or attitudes that an individual has towards their job. In this scenario, Roger's stress-free job and supportive colleagues lead to his job satisfaction increasing.

Question 17

Bella generally stays at her office beyond normal work hours in order to complete special projects. She also comes to work every weekend and on other holidays. From this information, it is likely that Bella has high _____.
A) personal wellness
B) Machiavellianism
C) self-serving bias
D) openness to experience
E) job involvement

Accepted Answer

Bella's behavior indicates that she is highly involved in her job, which is a marker of job involvement. The other options do not necessarily explain her behavior as accurately.

Question 18

Which of the following is true of organizational commitment?
A) Organizational commitment refers to the extent to which an individual experiences cognitive dissonance at his or her job.
B) Rational commitments are based primarily on values and interests of others.
C) Rational commitments are generally more powerful in positively influencing performance than are emotional commitments.
D) Emotional commitments are only based on pay and self-interests.
E) Individuals with a high organizational commitment identify strongly with their organization.

Accepted Answer

Individuals with a high organizational commitment identify strongly with their organization. They feel a sense of loyalty towards the organization and its goals, and are willing to exert effort on behalf of the organization even without extrinsic rewards. This emotional commitment is based on factors such as values, culture, and the quality of relationships within the organization, rather than just pay and self-interests.

Question 19

Rational commitments are primarily based on _____.
A) values
B) the interests of other employees
C) self-interests
D) effective employee relationships
E) personal wellness

Accepted Answer

Rational commitments are primarily based on self-interests, as individuals are motivated by the benefits and outcomes that are in their favor.

Question 20

As Angelo shares many mutual interests with his coworkers and respects their values, he has a high regard for the company that he works for. This indicates that Angelo has high _____.
A) personal wellness
B) rational commitment
C) Machiavellianism
D) self-serving bias
E) emotional commitment

Accepted Answer

Angelo's high regard for the company indicates emotional commitment, which refers to an employee's attachment and loyalty to their organization based on shared values and mutual interests. Personal wellness and rational commitment are not mentioned in the scenario, while Machiavellianism and self-serving bias are not relevant to Angelo's high regard for his company.

Quiz 15: Individual Behavior

Which of the following refers to organizational commitment?

Which of the following would result in job satisfaction?

Which of the following is true about job satisfaction?

Franco is loyal to his organization as he is very happy with his pay, his incentives, and all other employee benefits. This implies that he has a(n) _____ toward his organization.

Which of the following refers to job involvement?

___ is antisocial behavior that shows up as individual or group displays of disrespect, social exclusion, and language that is hurtful to others.

A strong positive feeling about one's job and employer is referred to as _____.

____ is antisocial behavior that is intentionally aggressive, intimidating, demeaning, and/or abusive.

Which of the following refers to organizational citizenship?

Ben is a financial analyst at Capron Inc. He works over the weekends and on all public holidays to do additional work, without claiming extra pay or compensatory benefits. Ben's employee behavior is an example of _____.

Bill tells his co-workers that they are not working hard enough. One day, he was so harsh with one of the new employees that the co-worker started to cry. This is an example of ____.

Bill does not think anybody else works as hard as he does, so he does not like spending time with anybody. He sits at lunch alone and ignores people or sneers at them when they talk to him. This is an example of ____.

Roger works at Tracer Consulting Ltd. He receives task-related support from his managers and has friendly and trustworthy colleagues. His job is stress-free and secure. These working conditions help in increasing Roger's _____.

Bella generally stays at her office beyond normal work hours in order to complete special projects. She also comes to work every weekend and on other holidays. From this information, it is likely that Bella has high _____.

Which of the following is true of organizational commitment?

Rational commitments are primarily based on _____.

As Angelo shares many mutual interests with his coworkers and respects their values, he has a high regard for the company that he works for. This indicates that Angelo has high _____.