While interviewing candidates for a job vacancy at a local fast food restaurant, an interviewer asks how candidates would address an unhappy customer who did not get the fries she ordered. The interview described in this case is most likely to be an example of a(n) _____ interview.
A) high validity
B) behavioral
C) high reliability
D) situational
E) operational

Question

Quizplus · Accepted Answer

The scenario presented to the candidates in the interview is a specific situation where they have to demonstrate how they would handle an unhappy customer in a particular situation, which makes it a situational interview. The focus is on assessing the candidate's problem-solving and interpersonal skills in a real-world scenario, rather than theoretical or hypothetical situations.

While Interviewing Candidates for a Job Vacancy at a Local