Walter is the manager of a restaurant. He keeps a log of all the times his waiters get a good or bad review from the customers. Walter is using the _____.
A) graphic rating scale
B) behaviorally anchored rating scale
C) work sampling technique
D) critical-incident technique
E) job analysis technique

Question

Quizplus · Accepted Answer

The critical-incident technique is a method of performance appraisal in which the manager keeps a log of specific examples of the employee's good or bad behaviors, which is exactly what Walter is doing. The graphic rating scale and behaviorally anchored rating scale are more commonly used methods for evaluating overall job performance, while work sampling technique and job analysis technique are used for analyzing and improving job tasks and responsibilities.

Walter Is the Manager of a Restaurant