Question 1

A(n) _____ environment offers complete information on possible action alternatives and their consequences.

Accepted Answer

A certain environment offers complete information on possible action alternatives and their consequences, meaning there is no uncertainty or risk involved.

Question 2

Melissa, a manager in the customer service division of a company, usually makes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company. The type of decision being made by Melissa is known as a _____ decision.

Accepted Answer

Melissa is making decisions based on standard procedures set by the company, which indicates that she is making programmed decisions. Programmed decisions are routine, repetitive, and are made in response to situations that have occurred repeatedly in the past.

Question 3

The problems that are familiar, straight forward, and clear with respect to information needs are called _____ problems.

Accepted Answer

Structured problems refer to those problems that are well-defined with clear goals, have a specific solution or well-established solution procedure, and data requirements are precisely specified. Structured problems are familiar, straightforward, and clear with respect to information needs.

Question 4

Sumaira has been asked to prepare a report on the best advertising campaign for the new product her company is launching in a new market. The type of problem being faced by Sumaira in the above situation is a(n) _____ problem.

Accepted Answer

The situation presented does not have a clear solution and requires creativity and analysis from Sumaira to determine the best advertising campaign. This type of problem is known as an unstructured problem.

Question 5

A _____ decision applies a solution from past experience to a routine problem.

Accepted Answer

A programmed decision is one where a solution has been established from past experiences and applied to a routine problem, making it the best choice for this scenario. Option A, unique decisions are made for situations that have never been encountered before, while option B, nonprogrammed decisions are made when there is no established solution. Option C, tactical decisions are made for short-term goals and option D, nonrecurring decisions are made for one-time problems.

Question 6

Julio is devising a marketing plan for introducing his company's products into a new market. Julio comes up with customized marketing strategies that cater to the unique needs of the new market. All his decisions involve risk and uncertainty as he is unaware of the conditions in the new market. The type of decision being made by Julio in the above situation is called a _____ decision.

Accepted Answer

Julio is making a decision that involves risk and uncertainty, indicating that he is making a nonprogrammed decision. Nonprogrammed decisions are unique and non-repetitive, and they require more cognitive effort and creativity than programmed decisions.

Question 7

_____ are open communicators, tend to be realistic, and emphasize both analysis and human relations.

Accepted Answer

Sensation feelers are known for being open communicators, realistic, and they emphasize both analysis and human relations.

Question 8

Judith has been asked to prepare a report comparing the profits the company earned in the current financial year in its domestic market and compare it with the previous year's report for the same market. The type of problem faced by Judith in the above scenario is a(n) _____ problem.

Accepted Answer

The problem faced by Judith can be classified as a structured problem as she has clear parameters (profits earned in the current year and the previous year), data to compare, and a predefined goal (preparing a report comparing the profits).

Question 9

The _____ are comfortable with unstructured situations, and they tend to be idealistic and prone toward intellectual and theoretical positions.

Accepted Answer

The description fits the personality type of intuitive thinkers, who prefer theoretical and abstract concepts and are comfortable with ambiguity and unstructured situations. They often prioritize ideas over practicality and tend to be idealistic. The other options do not fully match all aspects of the description.

Question 10

Deepak tends to emphasize the impersonal and takes a logical approach to problem solving, but he usually avoids details. He is prone to intellectual and theoretical positions and is comfortable with unstructured situations. These traits show that Deepak is a(n) _____.

Accepted Answer

The traits described in the passage suggest that Deepak is an intuitive thinker. He emphasizes the impersonal and logical, is comfortable with unstructured situations and leans towards intellectual and theoretical positions, all of which are characteristics of an intuitive thinker.

Question 11

A(n) _____ environment lacks complete information but offers "probabilities" of the likely outcomes for possible action alternatives.

Accepted Answer

A risk environment involves uncertainty but still provides some information and probability of outcomes.

Question 12

To assist in their promotions and appraisals, Ho Sook analyzed and graded the performance of her team members in the previous year. She is sure of her decisions and its possible outcomes as she had all the factual information. This type of environment that is ideal for decision making is known as a(n) _____.

Accepted Answer

A certain environment is one in which all the information necessary to make a decision is fully available and known. In this scenario, Ho Sook had all the factual information necessary to analyze and grade her team members' performance, making it a certain environment.

Question 13

Dmitri values flexibility and human relations while making decisions. He prefers broad and global issues, tends to avoid details during problem solving, and is comfortable with intangibles. Dmitri is most likely a(n) _____.

Accepted Answer

Dmitri's preference for flexibility, focus on human relations, comfort with intangibles, and tendency to avoid details align with the characteristics of an intuitive feeler. Intuitive feelers are known for their focus on possibilities, values, and understanding people, which matches Dmitri's described decision-making style.

Question 14

A _____ decision occurs when an unexpected problem arises that can lead to disaster if not resolved quickly and appropriately.

Accepted Answer

A crisis decision involves an unexpected problem that can have a major impact on an organization if not addressed quickly and effectively. This type of decision is often made in response to a situation that presents a significant threat or challenge, such as a natural disaster, a public relations crisis, or a major financial setback. Crisis decisions are typically high-stakes, and may require quick action and careful consideration of a range of possible responses in order to minimize damage and protect the interests of the organization.

Question 15

Bao focuses on facts and tends to take a realistic approach to problem solving. She emphasizes analysis. She is an open communicator, is responsive to feelings, and values human relations. These characteristics show that Bao is a(n) _____.

Accepted Answer

Bao's focus on facts and realistic problem-solving aligns with the "sensation" aspect, while her responsiveness to feelings and valuing human relations aligns with the "feeler" aspect, making her a sensation feeler.

Question 16

Sensation thinkers differ from intuitive thinkers as intuitive thinkers:

Accepted Answer

Intuitive thinkers are comfortable with abstraction and unstructured situations while sensation thinkers prefer hard facts, clear goals, certainty, and situations of high control.

Question 17

_____ are insightful, comfortable with intangibles, and value flexibility and human relationships.

Accepted Answer

Intuitive feelers are known for their empathy, value on relationships and emotions, and comfort with intangible concepts.

Question 18

A decision that applies a specific solution crafted for a unique problem is referred to as a _____ decision.

Accepted Answer

Nonprogrammed decisions are unique and require a specific solution to be crafted for each problem. Repetitive decisions are routine and can be made using a pre-existing program or set of rules. Satisficing decisions involve choosing the first satisfactory option rather than the optimal one. Programmed decisions are routine decisions that can be made using established rules or procedures. Standard decisions are not a recognized category of decision-making.

Question 19

Salma emphasizes the impersonal, tends to take a realistic approach to problem solving, and prefers facts and clear goals. She likes to be in situations of high control and prefers problem solving in a certain environment. Salma can be regarded as a(n) _____.

Accepted Answer

Salma's characteristics align with those of a sensation thinker. Sensation thinkers focus on the present, rely on concrete facts, and prefer structured environments where they can exercise control, which matches Salma's description.

Question 20

Which of the following is true of unstructured problems?

Accepted Answer

Unstructured problems are characterized by ambiguity and lack of complete information. They are open-ended and do not have clear solutions, making them difficult to resolve with certainty.

Quiz 7: Data and Decision Making