Question 1

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

Accepted Answer

Quality being free was not specifically part of the message from Crosby, Deming, and Juran. Their focus was on the importance of leadership, customer focus, total involvement of the workforce, and continuous improvement in achieving outstanding quality.

Question 2

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

Accepted Answer

CTQ actually stands for "critical to quality," which is a Six Sigma term used to identify the key characteristics of a product or process that are most important to the customer. While Philip Crosby did argue that the cost of quality is less than the cost of non-quality, he did not use the term CTQ or "cost through quality."

Question 3

A flowchart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

Flowcharts are often used in the Define phase of the DMAIC process to map out the process and understand the current state, helping to identify areas for improvement.

Question 4

"Quality at the source" refers to the degree to which product or service design specifications are met.

Accepted Answer

"Quality at the source" refers to the philosophy that quality should be managed and defects prevented at the point of origin, where the work is performed, rather than at the end of the process or in the final product.

Question 5

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

Accepted Answer

All three leaders emphasized the importance of customer focus as a key component of achieving outstanding quality.

Question 6

An analytical tool used in Six Sigma quality improvement programs is which of the following?

Accepted Answer

Checksheets are a common analytical tool used in Six Sigma quality improvement programs. They are used to collect and organize data in a structured manner, which can then be analyzed to identify patterns and areas for improvement. The other options listed are important concepts in Six Sigma, but they are not specific analytical tools.

Question 7

ISO-9000 is primarily concerned with environmental management.

Accepted Answer

ISO-9000 is a set of international standards for quality management systems, not environmental management. The ISO-14000 series is the set of standards for environmental management systems.

Question 8

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

The International Organization for Standardization (ISO) is indeed a specialized international agency recognized by affiliates in more than 160 countries.

Question 9

ISO-14000 is primarily concerned with environmental management.

Accepted Answer

ISO-14000 is a series of international standards that focus on environmental management.

Question 10

Design quality in products refers to the degree to which product or service design specifications are met.

Accepted Answer

The answer of Design quality in products refers to the...

Question 11

W. Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

W. Edwards Deming did not specify a precise percentage of sales that a well-run quality management program should cost. His philosophy emphasizes continuous improvement and the reduction of waste and inefficiency, rather than prescribing specific cost targets.

Question 12

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

DOE involves testing multiple variables simultaneously, making it a form of multivariate testing.

Question 13

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

Philip Crosby did state that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Question 14

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Accepted Answer

The answer of ISO standards ask a company first to...

Question 15

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

An opportunity flow diagram, also known as a process flow diagram or value stream map, is used to identify the value-added and non-value-added steps in a process. The goal is to eliminate or reduce the non-value-added steps to increase efficiency and reduce waste.

Question 16

The term CTQ is used in the "define (D)" portion of the DMAIC methodology.

Accepted Answer

CTQ (Critical to Quality) is a key concept in the Define stage of DMAIC methodology, which aims to identify the most important quality characteristics of a product or process.

Question 17

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

The cost of quality includes the costs of preventing defects, appraising quality, and the costs of defects, which includes the costs associated with producing imperfect quality.

Question 18

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

Six Sigma is a quality management approach that aims to achieve virtually defect-free processes and products. Its methods are focused on analyzing and improving processes to reduce variability and defects to a level of 3.4 defects per million opportunities.

Question 19

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Accepted Answer

Design of Experiments (DOE) is a systematic method to determine the relationship between factors affecting a process and the output of that process. It is used to find cause-and-effect relationships and optimize processes in various stages of production, not just before the production of early model prototypes.

Question 20

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

An opportunity flow diagram is a diagram showing a sequence of activities and opportunities for improvement, not the flow of end products or components.

Quiz 12: Six Sigma Quality