Total quality management is characterized by a strong orientation toward both external and internal
A)stockholders.
B)suppliers.
C)customers.
D)managers.
E)regulators.

Question

Quizplus · Accepted Answer

Total quality management focuses on meeting and exceeding the expectations and needs of customers, as well as improving internal processes and systems to ensure high-quality outputs. While stakeholders, including stockholders and managers, may be important, the primary focus is on delivering value to customers. Suppliers and regulators may also be considered, but the emphasis is on internal and external customers.

Total Quality Management Is Characterized by a Strong Orientation Toward