Denise works as a quality-control inspector on the assembly line for Leprechaun Candies. One day, she encounters a problem: chocolates are rolling off the line with the wrappers inverted such that the company's logo is on the inside of the wrapper. Based on your knowledge of lean manufacturing, what should Denise do?
A)She should do nothing, in keeping with lean manufacturing's emphasis on cost-cutting.
B)She should stop the operation immediately and call for help.
C)She should keep the line going because lean manufacturing demands efficiency.
D)She should make a note of the issue and present it to her supervisor at the end of the day.
E)She should continue working because she lacks the authority to do anything else.

Question

Quizplus · Accepted Answer

Denise should stop the operation immediately and call for help because this is a quality issue that needs to be addressed in order to ensure customer satisfaction and maintain the high standards of Leprechaun Candies' brand. Stopping the operation also aligns with the principle of jidoka in lean manufacturing, which encourages workers to stop the line when a problem is detected in order to prevent defects from being passed along to the customer.

Denise Works as a Quality-Control Inspector on the Assembly Line