Buddy Mann, operations manager, anticipated that his employees would resist the company's change to a new benefits program. Therefore, to make the change easier and to show consideration for his employees' concerns, he arranged for a corporate HR representative to host several optional training workshops, allowed each employee to take half a day off to learn about the new program, and invited his employees to meet with him to voice their concerns and questions. Buddy's efforts to manage resistance to change can be described as
A)thinking, making, and trading.
B)facilitation and support.
C)strategy, execution, culture, and structure.
D)manipulation and cooptation.
E)explicit and implicit coercion.

Question

Quizplus · Accepted Answer

Buddy Mann's efforts to manage resistance to change can be described as facilitation and support. He arranged for optional training workshops to make the change easier, allowed time off to learn about the new program, and invited employees to voice their concerns and questions. These actions show that he is providing support and assistance to his employees during the transition to the new program.

Buddy Mann, Operations Manager, Anticipated That His Employees Would Resist