The types of messages sent in downward communication might include
A)an employee's idea for improving a business process.
B)instructions about an employee's job.
C)employee expression of grievances.
D)a focus group's feedback to management.
E)an update on the current status from a foreign branch.

Question

Quizplus · Accepted Answer

Downward communication refers to the flow of messages from upper levels of management to lower levels of employees. The types of messages sent in downward communication usually include instructions about an employee's job, performance feedback, company policies, and procedures. Option A is an example of upward communication where employees send their suggestions for improvements to upper levels of management. Option C is an example of horizontal communication where employees of the same level express their grievances. Option D is also an example of horizontal communication where a focus group provides feedback to management. Option E is an example of upward communication where a foreign branch sends an update to upper management.

The Types of Messages Sent in Downward Communication Might Include