Question 1

After cycling for two hours, Mark states to his friend Martin, "I wish you weren't so slow moving." Martin replies, "Well, I wish you weren't cycling so recklessly." Which negative reciprocal communication pattern are they using?
A)arguments involving punctuation
B)complaint-counter complaint
C)disagreement-disagreement
D)mutual indifference

Accepted Answer

Mark and Martin are using a complaint-counter complaint pattern, as they both make a negative statement about the other's behavior.

Question 2

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?
A)empathy
B)equality
C)certainty
D)provisionalism

Accepted Answer

Provisionalism is the term that refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position. Empathy refers to the ability to understand and share the feelings of another person. Equality refers to treating everyone with equal respect and dignity. Certainty refers to the confidence and sureness in one's communication.

Question 3

Which statement is the best example of a specific intention clearly stated to a partner?
A)"Let's talk about our relationship."
B)"I want two hours to myself to read."
C)"I feel that you need to be honest with me."
D)"I don't think you listen to me carefully enough."

Accepted Answer

Option B clearly states the specific intention of wanting two hours to oneself to read, without leaving room for ambiguity or misinterpretation. The other statements are more general in nature and don't necessarily communicate a specific intention.

Question 4

What confirming communication is demonstrated by a receptionist who is listening intently to a client who has just entered the office?
A)acknowledgement
B)endorsement
C)recognition
D)support

Accepted Answer

Acknowledgement is the confirming communication demonstrated by a receptionist who is listening intently to a client who has just entered the office. This involves actively listening and responding appropriately to show that the client's presence and needs are being recognized and valued.

Question 5

What confirming communication is demonstrated by saying hello to an acquaintance as you pass on the street?
A)acknowledgment
B)endorsement
C)intensifying
D)recognition

Accepted Answer

Saying hello to an acquaintance as you pass on the street is an act of recognition, as it acknowledges the other person's presence and identity.

Question 6

What does the use of "you" language indicate?
A)The speaker is being evaluative.
B)The speaker is acting in a descriptive manner.
C)The speaker is acting in an empathetic manner.
D)The speaker is making a sincere effort to describe the other person's point of view.

Accepted Answer

The use of "you" language often indicates that the speaker is being evaluative or judgmental towards the listener or the person they are referring to. This type of language can come across as accusatory and confrontational.

Question 7

Which of Gibb's category is characterized by hidden motives and deceit?
A)certainty
B)control
C)provisionalism
D)strategy

Accepted Answer

Strategy is characterized by hidden motives and deceit as it involves manipulation and planning in order to achieve specific goals.

Question 8

According to your text, which of the following is a strategy for reacting non-defensively to criticism?
A)Asking for a "time-out."
B)Explaining the reasons for your behaviour.
C)Telling the critic to stop, politely but firmly.
D)Making a guess about the details of the problem.

Accepted Answer

Making a guess about the details of the problem shows that you are trying to understand the criticism and engage constructively, which is a non-defensive approach.

Question 9

Which of the following is an example of a confirming response?
A)critiquing the other person
B)acknowledging the other person
C)giving control to the other person
D)adding information to the other person's statement

Accepted Answer

Confirming responses are ones that acknowledge or validate the other person's statement or feelings. Critiquing (choice A) would be a non-confirming response, as it challenges or criticizes what they said. Giving control (choice C) could go either way, but it's not necessarily confirming, as it doesn't directly address or validate what the other person said. Adding information (choice D) might be confirming or non-confirming, depending on the context or tone of what you're adding.

Question 10

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?
A)strategy
B)spontaneity
C)neutrality
D)problem orientation

Accepted Answer

Spontaneity refers to expressing messages openly without manipulation, according to Gibb's supportive communication behaviors.

Question 11

Jack receives a text message from Ming about their group project. Jack is behind on his contribution, so he ignores the text. What type of disconfirming message has Jack used?
A)evasive
B)impervious
C)irrelevant
D)impersonal

Accepted Answer

Jack's action of ignoring the text message from Ming is an example of an impervious response, which occurs when one party ignores or does not acknowledge another party's communication attempt. This can convey a lack of interest or concern for the message or the sender.

Question 12

Which term refers to a communication spiral in which one attack leads to another until the initial skirmish escalates into a full-fledged battle?
A)defensive spiral
B)escalatory conflict spiral
C)de-escalatory conflict spiral
D)face-threatening spiral

Accepted Answer

The term that refers to a communication spiral in which one attack leads to another until the initial skirmish escalates into a full-fledged battle is the escalatory conflict spiral. Option A, defensive spiral, refers to a communication spiral in which defensive behavior by one person leads to another defensive behavior by the other person, resulting in a cycle of increased defensiveness. Option C, de-escalatory conflict spiral, refers to a communication spiral in which the parties involved in a conflict begin to take steps to reduce the tension and decrease the intensity of the conflict. Option D, face-threatening spiral, refers to a communication spiral in which each person’s face or reputation is threatened, and each person responds with a face-saving behavior that further threatens the other person’s face, resulting in an escalation of the conflict.

Question 13

Which type of communication includes messages in which the sender judges the receiver in some way, usually resulting in a defensive response?
A)descriptive
B)evaluative
C)defensive
D)controlling

Accepted Answer

Evaluative communication includes messages in which the sender judges the receiver in some way, usually resulting in a defensive response. This type of communication can be harmful to relationships and lead to negative outcomes. It is important to strive for descriptive communication, which focuses on sharing observations and facts without including judgments or evaluations.

Question 14

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their solutions on one another?
A)strategy
B)spontaneity
C)descriptive
D)problem orientation

Accepted Answer

The term that refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their solutions on one another is "problem orientation".

Question 15

What are communication climates a function of?
A)the tasks people perform
B)individual personality characteristics
C)the way people feel about one another
D)time, place, and communication context

Accepted Answer

Communication climates are primarily a function of the way people feel about one another, as these feelings significantly influence the tone and outcome of interactions.

Question 16

Lee and Xiao Xin are forced to work together and prepare a school presentation on an insect pollinator. Xiao Xin asks Lee, "Why did you pick the hummingbird? It is so boring." Lee responds, "Are you kidding? I think it is so fascinating and beautiful to watch in the garden." Which negative reciprocal communication pattern are they using?
A)arguments involving punctuation
B)complaint-counter complaint
C)disagreement-disagreement
D)mutual indifference

Accepted Answer

Lee and Xiao Xin are engaging in a disagreement-disagreement pattern, where one person's negative comment is met with another negative comment, escalating the conflict without seeking resolution.

Question 17

Gail is a new manager. She is considering how to improve morale on her team. According to researcher Daniel Goleman, what would contribute most to a positive feeling in the employees about their jobs?
A)promotions when earned
B)pay raises based on merit
C)compliments by the manager on work well-done
D)awards for performance and outstanding characteristics

Accepted Answer

According to Daniel Goleman, giving compliments and recognition for work well-done is the most effective way to improve morale and create a positive feeling about their job among employees. While promotions, pay raises, and awards are all important, they may not have the same impact on morale as simple recognition and positive feedback.

Question 18

Which term refers to the way disconfirming messages reinforce one another so that the two parties increasingly withdraw from one another?
A)defensive avoidance
B)escalatory conflict spiral
C)de-escalatory conflict spiral
D)cognitive dissonance reaction

Accepted Answer

A de-escalatory conflict spiral refers to a pattern where disconfirming messages lead to both parties withdrawing from each other, reducing the intensity of the conflict.

Question 19

Which statement is an example of indicating where you stand on an issue?
A)"Unless we clear this up now, don't expect me to lend you anything ever again!"
B)"I'd like to know if you're angry."
C)"I want you to know how much this bothers me."
D)"I'd like to know how you would like to proceed in the future."

Accepted Answer

Statement C ("I want you to know how much this bothers me.") directly expresses the speaker's feelings and position on an issue, indicating where they stand.

Question 20

Which statement is the best supportive alternative to the evaluative accusation, "You just don't try hard enough"?
A)"You give up too easily."
B)"It would help to study for two hours every night."
C)"I'm worried you'll flunk with those low scores."
D)"Things would go better for you if you tried harder."

Accepted Answer

The answer of Which statement is the best supportive alternative...

Quiz 9: Improving Communication Climates

After cycling for two hours, Mark states to his friend Martin, "I wish you weren't so slow moving." Martin replies, "Well, I wish you weren't cycling so recklessly." Which negative reciprocal communication pattern are they using?

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?

Which statement is the best example of a specific intention clearly stated to a partner?

What confirming communication is demonstrated by a receptionist who is listening intently to a client who has just entered the office?

What confirming communication is demonstrated by saying hello to an acquaintance as you pass on the street?

What does the use of "you" language indicate?

Which of Gibb's category is characterized by hidden motives and deceit?

According to your text, which of the following is a strategy for reacting non-defensively to criticism?

Which of the following is an example of a confirming response?

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?

Jack receives a text message from Ming about their group project. Jack is behind on his contribution, so he ignores the text. What type of disconfirming message has Jack used?

Which term refers to a communication spiral in which one attack leads to another until the initial skirmish escalates into a full-fledged battle?

Which type of communication includes messages in which the sender judges the receiver in some way, usually resulting in a defensive response?

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their solutions on one another?

What are communication climates a function of?

Gail is a new manager. She is considering how to improve morale on her team. According to researcher Daniel Goleman, what would contribute most to a positive feeling in the employees about their jobs?

Which term refers to the way disconfirming messages reinforce one another so that the two parties increasingly withdraw from one another?

Which statement is an example of indicating where you stand on an issue?

Which statement is the best supportive alternative to the evaluative accusation, "You just don't try hard enough"?