Question 1

Mayra wants her son Marty to come over for dinner; however, Marty is busy with work. Mayra sighs and says, "Ok, fine. Don't worry about me; I'll just eat alone like I do every other night." Which crazymaker is this?
A)the pseudoaccommodator
B)the trivial tyrannizer
C)the trapper
D)the guiltmaker

Accepted Answer

Mayra is using guilt to manipulate her son into coming over for dinner. She is making him feel bad for not prioritizing her and making her eat alone like she does every other night. This is a classic example of a guiltmaker.

Question 2

Which term refers to a criticism or demand that threatens the face of the person at whom it is directed?
A)direct competing
B)direct aggression
C)passive aggression
D)passive competing

Accepted Answer

Direct aggression involves criticisms or demands that threaten the face of the person at whom they are directed, often leading to confrontational or hostile interactions.

Question 3

Mr. Lee lives in your neighbourhood. He has a well-known reputation for not compromising in an argument, and he has won every disagreement he has had with other neighbours-and there have been many! You foresee an issue coming up that will put you and Mr. Lee in conflict. According to the text, what conflict style are you least likely to use under these circumstances?
A)accommodating
B)avoiding
C)collaborating
D)competing

Accepted Answer

Collaborating involves working together to find a mutually beneficial solution, which is unlikely with someone who never compromises.

Question 4

Why can win-win negotiation be considered a positive way of handling conflict?
A)It guarantees that your demands will be met.
B)It allows for spontaneous expression of feelings.
C)It forces one partner to come to see the other's needs.
D)It allows for a clear expression of differences and wants.

Accepted Answer

Win-win negotiation promotes clear communication of each party's differences and wants, allowing for a collaborative resolution of the conflict. It emphasizes understanding and finding common ground rather than just ensuring one's own demands are met.

Question 5

Which conflict style incorporates a low degree of concern for self and others?
A)accommodating
B)avoiding
C)collaborating
D)competing

Accepted Answer

The avoiding conflict style involves a low degree of concern for both self and others. This involves avoiding the conflict altogether, withdrawing from the situation, or delaying a resolution.

Question 6

Gerry is angry at his partner, Don, so he decides to give him the silent treatment. Which crazymaker is this?
A)the beltliner
B)the withholder
C)the trapper
D)the Benedict Arnold

Accepted Answer

Giving someone the silent treatment is a classic example of the crazymaker behavior known as the withholder.

Question 7

Tyson and Nancy are dating. Tyson wants to go to the movies Saturday night but Nancy wants him to go with her to her best friend's birthday party that night. Tyson goes to the party to make Nancy happy but is very disappointed to miss the movie. What conflict style did Tyson use?
A)accommodating
B)avoiding
C)collaborating
D)compromising

Accepted Answer

Tyson used an accommodating conflict style by putting Nancy's wants and needs before his own and going to her friend's party instead of the movie he wanted to see.

Question 8

On Sunday afternoon Jim wants to watch the NBA final game but his girlfriend Mary wants to go to her friend's birthday party. Jim is very disappointed and annoyed but he goes along with Mary without showing his true feelings. Which statement best describes this situation?
A)This is a conflict because there is interference.
B)This is a conflict because there are incompatible goals.
C)This is not a conflict because there is no expressed struggle.
D)This is not a conflict because there is no problem of scarce rewards.

Accepted Answer

This is not a conflict because Jim does not express his struggle or feelings about the situation, which is a key component of a conflict.

Question 9

Sue has a habit of disagreeing with her friends; they will argue, work out a plan that everyone agrees on, but then Sue ignores the plan and continues to act in the same way. Which type of fighting dirty does Sue demonstrate?
A)the Benedict Arnold
B)the crisis tickler
C)the pseudoaccommodator
D)the trapper

Accepted Answer

Sue is exhibiting the behavior of a pseudoaccommodator, someone who pretends to agree with others but doesn't actually follow through with the agreed upon plan.

Question 10

What are conflict rituals?
A)destructive ways of dealing with conflict
B)intentional patterns of behaviour that reduce conflict
C)unacknowledged repeating patterns of dealing with conflict
D)structured methods for resolving conflict accepted by both parties

Accepted Answer

Conflict rituals are unacknowledged repeating patterns of dealing with conflict, often occurring subconsciously between individuals or groups, without necessarily leading to resolution or constructive outcomes.

Question 11

Mohammed and Mary are neighbours. In the spring Mohammed cut down his maple tree, which was very close to their property line. Mohammed's action has drastically increased the amount of sun exposure on Mary's shade plants, which have now suffered. Mary is devastated and angry but does not say anything to Mohammed. Mohammed continues to wave and smile at Mary each morning. According to the textbook, Mary is "in a fight with herself" because this situation lacks which conflict variable?
A)interdependence
B)expressed struggle
C)interference from the other party
D)perceived scarce resources

Accepted Answer

The situation lacks "expressed struggle" because Mary is upset but has not communicated her feelings or the issue to Mohammed, meaning the conflict has not been openly acknowledged or expressed between them.

Question 12

Bill, a policing supervisor, often flies into a rage and yells at his subordinates. Afterwards, he feels guilty and overcompensates by being extra nice. What is Bill demonstrating?
A)a conflict spiral
B)a conflict ritual
C)aggressive conflict
D)non-aggressive conflict

Accepted Answer

Bill is demonstrating a conflict ritual, where he engages in a negative behavior (yelling) but then tries to make up for it by being overly nice, creating an ongoing pattern of conflict and reconciliation.

Question 13

What do the avoiding and accommodating conflict styles have in common?
A)Both have lose-win outcomes.
B)Both have lose-lose outcomes.
C)Both take a nonassertive approach.
D)Both strengthen relationships.

Accepted Answer

Both avoiding and accommodating conflict styles involve a nonassertive approach, where one or both parties may not express their own thoughts and feelings fully or directly. Avoiding involves actively removing oneself from the conflict, while accommodating involves yielding to the other party's needs or demands. Neither approach may necessarily lead to a negative outcome, but they may not fully address the underlying issues causing the conflict.

Question 14

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?
A)assertive message format
B)I-language
C)metacommunication
D)paraphrasing

Accepted Answer

The answer of Which communication skill is best suited for...

Question 15

Which conflict style is being used when one friend withdraws from the interaction and shuts down the dialogue which, in turn, makes resolving the problem impossible?
A)criticism
B)stonewalling
C)contempt
D)defensiveness

Accepted Answer

The conflict style being used is stonewalling, which is characterized by withdrawing from the interaction and shutting down the dialogue. This style makes resolving the problem impossible because the person is not engaging in the conversation to work towards a solution.

Question 16

Which type of conflict style occurs when partners use different but mutually reinforcing behaviours?
A)relational
B)symmetrical
C)complementary
D)parallel

Accepted Answer

When partners use different but mutually reinforcing behaviors in a conflict, it is called complementary conflict style. They complement each other's behaviors, and one partner may become submissive while the other becomes dominant. This style may be beneficial in situations where one partner likes to take the lead while the other prefers to follow.

Question 17

John and George share a small office at work. John eats really garlicky food. The smell bothers George so much that sometimes he feels like he is going to gag. After some heated discussion, they decide that John will eat in their office only when George is not in the office. What conflict style have Gilles and Sam used?
A)accommodation
B)compromise
C)win-lose
D)win-win

Accepted Answer

The conflict style used is compromise, as both parties have come to a mutual agreement where they are both giving up something to reach a solution. John is giving up the convenience of eating in the office whenever he wants, and George is giving up the expectation of a garlic-free workspace all the time. This compromise allows both parties to still have their needs met to some extent, without either party feeling like they have completely lost.

Question 18

What is a possible problem with using passive aggression?
A)The in-your-face aggression damages the relationship.
B)The short-term pain may not be worth the long-term gain.
C)The object of your subtle, indirect hint may miss the point.
D)It destroys the chance of building any kind of honest relationship.

Accepted Answer

The answer of What is a possible problem with using...

Question 19

Jean-Luc is interviewing at an organization that he really wants to work for. In order to fit into the company's culture (which reflects a compromising conflict strategy) which of the following statements should Jean-Luc try to express when answering the interview questions?
A)I like to investigate issues with others to find mutually acceptable solutions.
B)I put forth a middle position to break deadlocks.
C)I try to bring everyone's concerns out into the open so that disputes can be resolved in the best possible manner.
D)I try to meet the expectations of others.

Accepted Answer

The company's culture reflects a compromising conflict strategy, which means they prefer to find a middle ground to break deadlocks or conflicts. Jean-Luc should express his willingness to do the same by putting forth a middle position. It shows that he is capable of finding mutually acceptable solutions and is willing to compromise for the benefit of everyone involved. Option A and C also reflect a compromising conflict strategy but B is the best fit. Option D is too vague and does not address conflict resolution directly.

Question 20

Maneet is having dinner at a restaurant. When she receives her meal, it is cold. She says nothing because she doesn't want to upset the server. What conflict style is Maneet engaging in?
A)accommodating
B)avoiding
C)collaborating
D)compromising

Accepted Answer

Maneet is avoiding conflict by not saying anything about her cold meal.

Quiz 10: Managing Interpersonal Conflicts

Mayra wants her son Marty to come over for dinner; however, Marty is busy with work. Mayra sighs and says, "Ok, fine. Don't worry about me; I'll just eat alone like I do every other night." Which crazymaker is this?

Which term refers to a criticism or demand that threatens the face of the person at whom it is directed?

Why can win-win negotiation be considered a positive way of handling conflict?

Which conflict style incorporates a low degree of concern for self and others?

Gerry is angry at his partner, Don, so he decides to give him the silent treatment. Which crazymaker is this?

Tyson and Nancy are dating. Tyson wants to go to the movies Saturday night but Nancy wants him to go with her to her best friend's birthday party that night. Tyson goes to the party to make Nancy happy but is very disappointed to miss the movie. What conflict style did Tyson use?

On Sunday afternoon Jim wants to watch the NBA final game but his girlfriend Mary wants to go to her friend's birthday party. Jim is very disappointed and annoyed but he goes along with Mary without showing his true feelings. Which statement best describes this situation?

Sue has a habit of disagreeing with her friends; they will argue, work out a plan that everyone agrees on, but then Sue ignores the plan and continues to act in the same way. Which type of fighting dirty does Sue demonstrate?

What are conflict rituals?

Bill, a policing supervisor, often flies into a rage and yells at his subordinates. Afterwards, he feels guilty and overcompensates by being extra nice. What is Bill demonstrating?

What do the avoiding and accommodating conflict styles have in common?

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?

Which conflict style is being used when one friend withdraws from the interaction and shuts down the dialogue which, in turn, makes resolving the problem impossible?

Which type of conflict style occurs when partners use different but mutually reinforcing behaviours?

What is a possible problem with using passive aggression?

Jean-Luc is interviewing at an organization that he really wants to work for. In order to fit into the company's culture (which reflects a compromising conflict strategy) which of the following statements should Jean-Luc try to express when answering the interview questions?

Maneet is having dinner at a restaurant. When she receives her meal, it is cold. She says nothing because she doesn't want to upset the server. What conflict style is Maneet engaging in?