Question 1

Hannah is planning to ask her Mom for a big favour. Hannah spends extensive time planning out exactly what she is going to say in the hopes that her Mom will say yes. What communication misconception does this scenario illustrate?
A)Meanings are in words.
B)Communication is unrepeatable.
C)More communication is always better.
D)Communication can be intentional or unintentional.

Accepted Answer

Communication can be intentional or unintentional. Hannah is intentionally planning out what she is going to say in order to get her Mom to say yes.

Question 2

Carter was recently promoted to a supervisor position at the counselling centre he has worked at for the past 10 years. He now supervisors his former colleagues and he has found that both his communication with his former colleagues and their communication with him has changed. Which communication characteristic does this demonstrate?
A)Communication competence is situational.
B)Communication competence can be learned.
C)Communication competence is contextual.
D)There is no ideal way to communicate.

Accepted Answer

Communication competence is situational because it depends on the context in which communication occurs. In this case, Carter's communication with his former colleagues has changed because he is now in a different role.

Question 3

Which communication characteristics is Martin demonstrating because he continually attends to his own behaviour and uses his observations to shape the way he acts?
A)commitment
B)control
C)self-monitoring
D)empathy

Accepted Answer

Martin is demonstrating self-monitoring, which is the ability to observe and regulate one's own behavior to fit the situation.

Question 4

You are attending a conference regarding the importance of communication. One speaker is addressing the issue of the golden hour; what is it?
A)a term to describe the importance of socializing with peers outside work hours
B)a practice to place newborns immediately in skin-to-skin contact with their mothers
C)a moment during an interaction with colleagues that you sense a connection
D)the field of experiences that lead a person to make sense of another's behaviour

Accepted Answer

The golden hour refers to the first hour after a baby is born, during which it is recommended that the baby is placed in skin-to-skin contact with its mother. This has been shown to have numerous benefits for both the baby and the mother, including promoting bonding, regulating the baby's body temperature and breathing, and establishing breastfeeding. Option A is incorrect because it describes the concept of socializing outside of work hours, which is not related to the golden hour. Option C is incorrect because it describes a personal experience and not a universally recognized concept. Option D is incorrect because it describes the field of psychology known as social cognition, which is also unrelated to the golden hour.

Question 5

Jason tells a joke in economics class and his peers laugh wildly. Encouraged by this response, Jason tells the joke later in his sociology class, but no one laughs. What communication principle does this scenario illustrate?
A)Communication is irreversible.
B)Communication is unrepeatable.
C)More communication is not always better.
D)Communication can be intentional or unintentional.

Accepted Answer

The scenario illustrates that communication is unrepeatable, meaning the same message can have different effects in different contexts or with different audiences. Jason's joke was well-received in one class but not in another, showing that the success of communication cannot be exactly replicated in a different setting.

Question 6

Match each of the statements below with the element of the communication model it illustrates most clearly.
a.channel
b.sender
c.environment
d.external noise
-Your classmate repeatedly clicks his pen during lecture.

Accepted Answer

The answer of Match each of the statements below with...

Question 7

Match each of the statements below with the element of the communication model it illustrates most clearly.
a.channel
b.sender
c.environment
d.external noise
-You write your friend a note instead of calling her.

Accepted Answer

The answer of Match each of the statements below with...

Question 8

Jane, your best friend, seems angry with you. At first you wonder if you have done something to upset her. Then you think about how stressed she has been with work, and then you consider that perhaps she isn't angry at all, perhaps you have been overly sensitive. What are you displaying?
A)empathy
B)self-monitoring
C)cognitive complexity
D)commitment

Accepted Answer

Cognitive complexity, or the ability to consider multiple perspectives and possibilities, is being displayed in this scenario as the person is able to consider various reasons for their friend's behavior rather than just assuming it is a personal attack.

Question 9

Which of the following best defines the meaning of the "environments" that communicators occupy?
A)the social systems in which they communicate
B)the physical locations in which they communicate
C)the space that they require to communicate effectively
D)the fields of experience that affect how they understand others' behaviour

Accepted Answer

Environments in communication refer to the different fields of experience that individuals bring to a situation, which affects how they understand others' behavior. It includes cultural, social, psychological, and physical factors. Therefore, option D is the best choice as it encompasses the full meaning of communication environments. Options A, B, and C are not comprehensive enough to capture the breadth of meaning in communication environments.

Question 10

Which of the following is an example of a relational dimension?
A)"I'll have a large coffee."
B)"I'll have a large coffee," says Jason in a demanding tone.
C)Jason decides to go through the drive-through for his coffee instead of going in so he won't have to talk to the cashier.
D)Jason decides to make his coffee at home because he is in a bad mood and doesn't want to interact with people.

Accepted Answer

The use of the demanding tone in Jason's request for a large coffee shows a relational dimension as it affects the social relationship between Jason and the person taking his order.

Question 11

Which term is defined as "the fields of experience that affect how a communicator understands another's behaviour?"
A)relational dimension
B)empathy
C)content dimension
D)environment

Accepted Answer

The term "environment" refers to the fields of experience that affect how a communicator understands another's behavior. This includes both the physical setting and the personal experiences and cultural background that each person brings to a communication encounter.

Question 12

Match each of the statements below with the element of the communication model it illustrates most clearly.
a.behaviour
b.receiver
c.environment
d.message
e.psychological noise
-Your friend's religion is different from yours, but you went to the same high school and college.

Accepted Answer

The statement illustrates the environmental element of the communication model, as it pertains to the context or setting in which communication is taking place (i.e. going to the same high school and college).

Question 13

What are the two dimensions included in the majority of interpersonal messages?
A)content and relational
B)defensive and supportive
C)semantic and syntactic
D)verbal and contextual

Accepted Answer

The two dimensions included in the majority of interpersonal messages are content (the information or message being conveyed) and relational (the way in which the message is being conveyed and the relationship between the communicators). Defensive and supportive, semantic and syntactic, and verbal and contextual are not the two primary dimensions of interpersonal messages.

Question 14

Match each of the statements below with the element of the communication model it illustrates most clearly.
a.channel
b.sender
c.environment
d.external noise
-Ellen is the person who takes flowers from everyone in the office to the boss, who is in the hospital.

Accepted Answer

The answer of Match each of the statements below with...

Question 15

What is the best thing to do when you are unsure of the relational dimension of a message?
A)Accept the verbal statement at face value.
B)Interpret the nonverbal behaviour.
C)Describe the behaviour and ask what it means.
D)Go back to the content dimension of the message to find meaning.

Accepted Answer

When unsure of the relational dimension of a message, it is important to clarify the behaviour and ask what it means. This approach allows for an opportunity to address any potential miscommunication and gain a better understanding of the relationship dynamic between the communicators. Accepting the verbal statement at face value or solely interpreting nonverbal behaviour may lead to misunderstandings or inaccurate assumptions. Going back to the content dimension of the message may not address the relational aspect that is causing confusion.

Question 16

Match each of the statements below with the element of the communication model it illustrates most clearly.
a.behaviour
b.receiver
c.environment
d.message
e.psychological noise
-Alex listens to a speech.

Accepted Answer

The answer of Match each of the statements below with...

Question 17

Ian is frowning as he does his reading for Interpersonal Communications. Which communication principle is his scowling an example of?
A)It's impossible not to communicate.
B)Communication is irreversible.
C)Communication has a content and relational dimension.
D)Communication is unrepeatable.

Accepted Answer

Ian's frowning, even though non-verbal, is a form of communication. This demonstrates the principle that it's impossible not to communicate, as even without speaking, our actions and expressions convey messages to others.

Question 18

Norman believes that he has a great sense of humour. He makes sexist jokes at work regularly, and is unaware that many of his colleagues are uncomfortable. What is Norman demonstrating?
A)high cognitive complexity
B)high self-monitoring
C)low self-monitoring
D)low empathy

Accepted Answer

Norman's behavior shows that he is not attentive to the reactions of his colleagues and is not modifying his behavior accordingly, which indicates low levels of self-monitoring.

Question 19

Patricia states she loves spending time with her friends because it is so enjoyable and personally rewarding. Which qualitative interpersonal relationship characteristic is she demonstrating?
A)disclosure
B)intrinsic rewards
C)irreplaceability
D)emotional

Accepted Answer

Patricia is demonstrating intrinsic rewards, as she finds spending time with her friends personally rewarding.

Question 20

Match each of the statements below with the element of the communication model it illustrates most clearly.
a.channel
b.sender
c.environment
d.external noise
-Chris and Bill understand each other easily because they have many experiences in common.

Accepted Answer

The answer of Match each of the statements below with...

Quiz 1: A First Look at Interpersonal Communication

Hannah is planning to ask her Mom for a big favour. Hannah spends extensive time planning out exactly what she is going to say in the hopes that her Mom will say yes. What communication misconception does this scenario illustrate?

Which communication characteristics is Martin demonstrating because he continually attends to his own behaviour and uses his observations to shape the way he acts?

You are attending a conference regarding the importance of communication. One speaker is addressing the issue of the golden hour; what is it?

Jason tells a joke in economics class and his peers laugh wildly. Encouraged by this response, Jason tells the joke later in his sociology class, but no one laughs. What communication principle does this scenario illustrate?

Match each of the statements below with the element of the communication model it illustrates most clearly. a.channel b.sender c.environment d.external noise -Your classmate repeatedly clicks his pen during lecture.

Match each of the statements below with the element of the communication model it illustrates most clearly. a.channel b.sender c.environment d.external noise -You write your friend a note instead of calling her.

Jane, your best friend, seems angry with you. At first you wonder if you have done something to upset her. Then you think about how stressed she has been with work, and then you consider that perhaps she isn't angry at all, perhaps you have been overly sensitive. What are you displaying?

Which of the following best defines the meaning of the "environments" that communicators occupy?

Which of the following is an example of a relational dimension?

Which term is defined as "the fields of experience that affect how a communicator understands another's behaviour?"

Match each of the statements below with the element of the communication model it illustrates most clearly. a.behaviour b.receiver c.environment d.message e.psychological noise -Your friend's religion is different from yours, but you went to the same high school and college.

What are the two dimensions included in the majority of interpersonal messages?

Match each of the statements below with the element of the communication model it illustrates most clearly. a.channel b.sender c.environment d.external noise -Ellen is the person who takes flowers from everyone in the office to the boss, who is in the hospital.

What is the best thing to do when you are unsure of the relational dimension of a message?

Match each of the statements below with the element of the communication model it illustrates most clearly. a.behaviour b.receiver c.environment d.message e.psychological noise -Alex listens to a speech.

Ian is frowning as he does his reading for Interpersonal Communications. Which communication principle is his scowling an example of?

Norman believes that he has a great sense of humour. He makes sexist jokes at work regularly, and is unaware that many of his colleagues are uncomfortable. What is Norman demonstrating?

Patricia states she loves spending time with her friends because it is so enjoyable and personally rewarding. Which qualitative interpersonal relationship characteristic is she demonstrating?

Match each of the statements below with the element of the communication model it illustrates most clearly. a.channel b.sender c.environment d.external noise -Chris and Bill understand each other easily because they have many experiences in common.