A swim lane flowchart is an appropriate tool to use when:
A) the process features only intangible outputs.
B) the process involves more than one department.
C) the process scope is difficult to define.
D) the process has a person or group of people at a workstation or with a customer.

Question

Quizplus · Accepted Answer

A swim lane flowchart is designed to show the process flow across departments or individuals responsible for different tasks. Therefore, it is an appropriate tool to use when the process involves more than one department.

A Swim Lane Flowchart Is an Appropriate Tool to Use