An effective tool for showing steps of a service process with a high level of customer contact is a:
A) Pareto chart.
B) flowchart.
C) service blueprint.
D) check sheet.

Question

Quizplus · Accepted Answer

A service blueprint is specifically designed to show the steps of a service process with high customer contact, such as in hospitality, healthcare, and other service industries. It allows for a detailed visualization of the entire service process, including front-stage interactions between customers and employees, as well as support processes that are not visible to customers. The other options - Pareto chart, flowchart, and check sheet - are useful for different types of analysis and process improvement, but they are not specifically tailored to service processes with high customer contact.

An Effective Tool for Showing Steps of a Service Process