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Operations Management Sustainability Study Set 4
Quiz 20: Waiting-Line Models
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Question 121
Essay
Suppose that a service facility has an average line of 2 customers that must wait, on average, 5 minutes for service. How many customers are arriving per hour?
Question 122
Multiple Choice
In a busy DMV office, a customer will have to wait in one line to complete the application (the first service stop) , queue again to take the test, and finally go to a third counter to pay the applicable fee. In this case, it is a ________ system.
Question 123
Essay
Suppose that a fast-food restaurant wants the average line to be 4 customers and that 60 customers arrive each hour. How many minutes will the average customer be forced to wait in line?
Question 124
Essay
A manufacturing plant is trying to determine how long the average line for a repair process will be. If 10 machines arrive each hour and must wait 6 minutes in the line, how long will the line be, on average?
Question 125
Essay
A waiting-line system that meets the assumptions of M/M/1 has λ = 2, μ = 5. Calculate P
0
. Build a table showing the probability of more than 0, 1, 2, 3, 4, 5, 6, and 7 units in the system. Round to six decimal places in your work