Which of the following best describes experience differentiation?
A) immerses consumers in the delivery of a service
B) uses people's five senses to enhance the service
C) complements physical elements with visual and sound elements
D) consumers may become active participants in the product or service
E) All of the these are elements of experience differentiation.

Question

Quizplus · Accepted Answer

Experience differentiation includes immersing consumers in the delivery of a service, using people's five senses to enhance the service, complementing physical elements with visual and sound elements, and allowing consumers to become active participants in the product or service. Therefore, all of the choices are the elements of experience differentiation.

Which of the Following Best Describes Experience Differentiation