When Eddie determines and then suggests the type and quantity of bolts, nuts, screws and other fasteners his customer should buy, he is working on step three of his customer benefit plan.

Question

Quizplus · Accepted Answer

The scenario describes a sales process where Eddie is likely identifying customer needs and recommending products, which is typically part of the solution presentation or proposal step, not specifically step three of a customer benefit plan.

When Eddie Determines and Then Suggests the Type and Quantity