According to research undertaken by the Behavioral Sciences Research Press, the issue of Call Reluctance is widespread in industry.Which of the following are NOT supported by this research?
A)call reluctance is financially costly to a salesperson, however, customers tend to benefit from dealing with salespeople that experience call reluctance
B)call reluctance may cost a typical salesperson as much as $10,000 per year in lost commissions
C)call reluctance may end up costing $10,800 gross sales per month
D)call-reluctant stockbrokers acquire 48 fewer new accounts per year than brokers who have learned to manage their fear
E)a call reluctant salesperson loses more than 15 new accounts per month to competition

Question

Quizplus · Accepted Answer

The research does not support the idea that customers benefit from dealing with salespeople that experience call reluctance.

According to Research Undertaken by the Behavioral Sciences Research Press