Liam often mixes up the features of the products his company carries.He is reading over a manual to fully understand all the features for each model.In this example, Liam is trying to strengthen which of the following areas of selling?
A)Product knowledge
B)Sales technique
C)Procedural knowledge
D)Customer service skills
E)Competitive knowledge

Question

Quizplus · Accepted Answer

Liam is trying to strengthen his product knowledge by reading over a manual to fully understand all the features for each model. This will improve his ability to accurately convey information to customers and confidently recommend products.

Liam Often Mixes Up the Features of the Products His