Buyer says: "You know John, staff turnover is really our number one problem!" Salesperson responds: "Mike, our products are really at the cutting edge of technology and customer engagement!" Which of the following reflects John's listening level?
A)Daydreaming
B)Marginal listening
C)Partial listening
D)Evaluative listening
E)Active listening

Question

Quizplus · Accepted Answer

John's response indicates marginal listening as he does not address the buyer's concern about staff turnover and instead talks about the product's features, showing he wasn't fully engaged in the conversation.

Buyer Says: "You Know John, Staff Turnover Is Really Our