What term characterizes the salesperson's ability to see the "world from the perspective of the customer"?
A)Encoding
B)Empathy
C)Enthusiasm
D)Communication loop
E)Feedback

Question

Quizplus · Accepted Answer

Empathy is the ability to understand and share the feelings of another. In the context of sales, it means seeing things from the customer's point of view, understanding their needs, and tailoring the sales pitch accordingly.

What Term Characterizes the Salesperson's Ability to See the "World