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Stuart McKenzie Owns a Small Fast Food Restaurant

Question 41

Multiple Choice

Stuart McKenzie owns a small fast food restaurant.He has experienced significant sales growth and wants to hire an additional cook to handle the extra volume.John Pinskie, a representative for a company that sells kitchen equipment, stops by for a regular sales call.After a conversation between the two about the opportunities and challenges facing the restaurant, they agree to upgrade the kitchen equipment allowing the current staff to double their output, eliminating the need for extra staff.Which of the following statements best describes what John did?


A) focused on his own need to increase his compensation
B) helped Stuart identify what he really needed
C) connected with Stuart at an emotional level
D) created little value for his customer
E) changed Stuart's emotional state

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