Tamera is at a car dealership and she wants to buy the car with all the features included.However, the salesperson asks her if she will be using the GPS in the car at all.Tamera tells the salesperson she will not be using the GPS at all.The salesperson then informs her that by opting out of the GPS, she can save $5,000 on the car.By asking the right questions, the salesperson showcased an example of:

Question

Quizplus · Accepted Answer

The salesperson asked Tamera if she would be using the GPS in the car, which helped to identify her needs. By informing her of the cost savings associated with opting out of the GPS, the salesperson also made her aware of multiple options. However, there is no indication that the salesperson made a direct recommendation, increased Tamera's confidence in buying the car, or increased the chance of closing the deal.

Tamera Is at a Car Dealership and She Wants to Buy