Question 1

Which of the following actions does not demonstrate corporate social responsibility?

Accepted Answer

Acting retroactively to solve problems after receiving public condemnation is not demonstrating corporate social responsibility as it shows a lack of proactive approach towards ethical and social issues. It is important for organizations to anticipate and address potential issues before they become a problem rather than waiting for external pressure to act. The other options (A, C, D, and E) all demonstrate corporate social responsibility by taking proactive steps towards ethical and social issues in various ways.

Question 2

A Toronto based Credit Union decides to donate 10% of its pre-tax earnings to a local not-for-profit organization that restores inner city parks.Which of the following terms embodies the Credit Union's social responsibility commitment?

Accepted Answer

The term "discretionary" best embodies the Credit Union's commitment as it implies that the decision to donate to the not-for-profit organization was made voluntarily and out of a sense of social responsibility, rather than being required by law or external pressure.

Question 3

According to the textbook, which of the following would best fit the definition of a socially responsible business?

Accepted Answer

A socially responsible business is one that considers the impact of its actions on society as well as its own interests. This includes making choices and taking actions that contribute to the welfare of society, such as reducing environmental harm, treating employees fairly, and contributing to the community. Option B and C are important aspects of any business, but they do not necessarily indicate a commitment to social responsibility. Option D is not appropriate as it invades employees' privacy, and Option E suggests a short-sighted view of business success.

Question 4

Setting up a hotline to get your employees to report any unethical behaviours of their peers is an example of whistleblowing encouragement.

Accepted Answer

Whistleblowing encouragement involves creating channels for employees to report any unethical or illegal behavior happening within the organization. Setting up a hotline is one way of promoting such behavior.

Question 5

Which of the following statements about an organization's social responsibilities is true?

Accepted Answer

Legal responsibility defines what society deems as important with respect to appropriate corporate behavior. This means that an organization is obligated to follow the laws and regulations set by the government and society.

Question 6

Operating an ethical organization requires simply that organizations provide employees with the required training on the broad topics associated with ethical business practices.

Accepted Answer

Operating an ethical organization requires more than just providing employees with training. It also involves creating a culture of ethics and integrity, leading by example, enforcing ethical policies and procedures, and regularly monitoring and auditing ethical practices to ensure compliance.

Question 7

Alison considers herself a responsible person.She upholds moral and legal laws and conforms to the expectations of others.Alison is functioning at what level of moral development?

Accepted Answer

Alison is conforming to the expectations of others and upholding moral and legal laws. This suggests that she is likely functioning at the conventional level of moral development, where individuals conform to social norms and values.

Question 8

Which of the following would be classified as the highest criterion of social responsibility?

Accepted Answer

The highest criterion of social responsibility is discretionary, which refers to voluntary actions that go beyond legal requirements and expectations to benefit society. This includes activities such as charitable donations, community engagement, and environmental sustainability initiatives. While all of the other options (self-disciplined, environmental, designated, and moral) are important aspects of social responsibility, they do not necessarily represent the highest level of discretionary action.

Question 9

Which of the following groups are not part of the eight major stakeholders of an organization represented by the acronym CCC GOMES?

Accepted Answer

Competitors are not considered one of the eight major stakeholders in the CCC GOMES acronym, which stands for Customers, Communities, Creditors, Government, Owners, Managers, Employees, and Suppliers.

Question 10

Which of the following terms describe any group that has an indirect or direct interest in a particular business?

Accepted Answer

Stakeholders are any group that has an indirect or direct interest in a particular business, including investors, employees, customers, suppliers, and the community. Proxy groups refer to individuals or organizations that act on behalf of a larger stakeholder group, and legal representatives are specifically involved in legal matters. Input providers refer to suppliers who provide raw materials or other inputs for a business.

Question 11

In an earthquake-ravaged city, Millennials Hotel is providing free accommodation to 50 people per night for the next two weeks.This is an example of what kind of company responsibility?

Accepted Answer

Discretionary responsibility refers to voluntary actions taken by a company to contribute to the community or society, beyond what is legally or ethically required. Providing free accommodation in a crisis is a voluntary, discretionary action.

Question 12

The textbook identifies several main areas of responsibility organizations have to the various groups who have an interest in its activities.Which of the following is NOT one of those areas of responsibility?

Accepted Answer

The textbook identifies economic, discretionary, ethical, and legal as the main areas of responsibility organizations have to the various groups who have an interest in its activities. Technical is not one of these areas of responsibility.

Question 13

Code of Conduct documents are almost always written by individuals holding the position of ethical ombudsman.

Accepted Answer

Code of Conduct documents can be written by various individuals or teams including but not limited to legal teams, HR departments, and organizational leadership. While an ethical ombudsman may have a role in developing and enforcing the Code of Conduct, they are not always the sole author.

Question 14

Two major influences on the ethical behaviour of sales personnel are:

Accepted Answer

The behaviour of sales personnel is strongly influenced by the organization's employees and the culture of the organization. The culture of the organization sets the tone for ethical behaviour, and the employees interact with each other in a way that either reinforces or challenges that culture. Sales personnel, being a part of the organization, are influenced by both of these factors.

Question 15

You have been asked by your management team to put together a list of activities an organization could undertake to demonstrate its commitment to social responsibility.Which of the following choice(s) would be appropriate to include in your list?

Accepted Answer

All of the choices are activities that an organization could undertake to demonstrate its commitment to social responsibility.

Question 16

Dennis works as a sales representative for a tractor manufacture.The particular line of tractors he sells is of high quality; however, it has an expensive service schedule that increases operating costs.Dennis's employer insists that all sales include a signed agreement from the customer acknowledging that the sales person has provided this information to the customer.Dennis follows this sales process only because if he does not, he will be fired.Which of the following moral development levels best describes Dennis?

Accepted Answer

Dennis's behavior is driven by the desire to avoid punishment (being fired), which aligns with the preconventional level of moral development.

Question 17

"I don't care what the boss said.It's wrong and I'm not going to do it.If I get fired, then that's just the way it will have to be." The salesperson who just made this statement to a co-worker is apparently working at what level of moral development?

Accepted Answer

The salesperson is standing up for what they believe to be right, even if it means risking their job. This shows a commitment to principles and values, which is characteristic of the principled level of moral development.

Question 18

Which of the following actions can a corporation do to demonstrate social responsibility?

Accepted Answer

The answer of Which of the following actions can a...

Question 19

Mary is a manager of a small Vancouver based manufacturing company.She manages a business that respects the rights and interests of her workers by being fair and impartial in her decision making process.Which of the following terms best describes Mary's approach to management?

Accepted Answer

Mary's approach to management is ethical as she values and respects the rights and interests of her workers and makes decisions that are fair and impartial.

Question 20

The notion that "no two people are alike" simply means that everyone has a different view of things.This is known as:

Accepted Answer

The term "world view" refers to an individual's unique perspective and perception of the world around them. The statement "no two people are alike" implies that every person's experiences, beliefs, and values shape their world view, making it distinct from anyone else's.

Quiz 2: Ethics Firstthen Customer Relationships