Customers interacting with omnichannel retailers most desire a(n)________ experience regardless of the channel they use.
A)unique
B)speedy
C)distinctive
D)inexpensive
E)seamless

Question

Quizplus · Accepted Answer

The term "omnichannel" refers to the ability of retailers to provide a seamless shopping experience to customers across multiple channels, including online, in-store, mobile, etc. Therefore, customers' most desired experience with omnichannel retailers would be a seamless experience, allowing them to move between channels without any disruption or inconvenience.

Customers Interacting with Omnichannel Retailers Most Desire A(n)________ Experience Regardless